Frequently Asked Questions

When it comes to pianos, we have the answers you need. Purchasing your first piano? Interested in restoring your old one? Confused about tuning? Just looking for more information? Check out some of our most frequently asked questions, browse our website to find out more about Kawai Piano Gallery, and then stop by our showroom to speak with our experienced staff about your specific piano needs.

We are proud to be the only authorized Kawai dealer for New York City, Long Island and Westchester but we also feature pre-owned pianos from multiple makers such as Yamaha, Steinway, Kohler and Campbell, Baldwin, etc..

Congratulations! You made the decision to purchase an instrument that will delight and positively impact your family, friends, and children for years to come. First, you want to settle on a price point or range. Our staff can work with any budget to find options suitable to your needs. Next, determine where your piano will go. The size, function, and décor of a room all play an important part in choosing the style of piano best for you. Then visit our showroom and partner with one of our experienced sales associates to discuss the styles and brands we carry. We will show you pianos that you have most likely seen or heard of before, as well as introduce you to styles and brands that you never knew existed.

A beginning piano student needs a good instrument to accompany them on their musical journey. We recommend an acoustic piano or a digital piano. Electronic keyboards are usually not worth it especially with non-weighted keys and often less than 88 keys. At Kawai Piano Gallery, all our pianos have eighty-eight keys. Our experienced piano specialists can help you navigate the pros and cons of each type of piano and determine which piano fits best your budget and your lifestyle.

We always advise you to come to one of our showrooms, see and play a piano before purchasing. However, if you are confident in your choice or not able to come in, feel free to contact us via chat, phone or email and we can take care of everything remotely.

This is a question we are asked often, but there is no answer. It is like asking: What is the best music? No two pianists will ever agree on the best piano on the market. We all perceive sound and touch differently, so the answer really depends on personal preference. Of course, at Kawai Piano Gallery we have a strong preference for Kawai, but that is just us. Remember that pianos are made from trees. Just how every tree is different, every piano is, too. That’s also why it’s so important to spend some time in our showroom sampling pianos, asking questions, and envisioning what you want to take home. Remember, there is no Consumer Report on pianos. It really comes down to what speaks to you.

We sometimes do but not often, and we pay below the market rate. If you would like to sell us your piano, please send us pictures of the outside and inside of the piano, along with the make, model and serial number to

There are many types of pianos, but they can all be broken down into three categories: grands, verticals, and digitals. Grands (baby/parlor/concert) and verticals (uprights/studios/consoles) are acoustic. The sound is produced by a felt hammer striking a string or strings with 24 moving parts per key. Digital pianos, on the other hand, are entirely computerized. When a key is struck, a digital sample (recording of an acoustic piano) is triggered. Some experts feel that acoustic pianos are the only way to really learn the instrument and its capabilities, while others feel that digital pianos are a great alternative for beginners or as a second piano where climate control is impossible.

For starters, don’t buy a large instrument for a small room. The sound will be overwhelming and could sound out of tune due to the acoustics of the space. There are three factors to consider when placing your piano in a space:
1. Visual: The piano is almost as much a coveted piece of furniture as it is a beautiful instrument. Some owners like to see the smile or keyboard when they enter a room, while others prefer the elegant curve on the side.
2. Acoustic: You want your placement to optimize the sound projection.
3. Aesthetic: This refers to the pianist’s view while playing, perhaps of nature or a skyline.

Pianos need a humidity-controlled environment (40% to 60%) to stay stable. Clean yours with a clean, damp cotton cloth and have it tuned twice a year. Piano tuning ensures the longevity of your instrument and its beautifully rich tone. If your piano is in need of a tuning, please call us to arrange for a certified technician in your area to visit you soon!

If it means something to you, it matters to us. From personal repair and in-home tuning visits to full-service restorations at our 150-year-old facility, Kawai Piano Gallery is a leader in piano restoration. Our experienced technicians will work with you to find the best solution for that special piano in your life, regardless of how long it has gone unused or been in disrepair. Contact us today to speak with a qualified member of our staff about your restoration questions and concerns.

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